Terms & Conditions

Terms & Conditions

Last updated: March 2026

1. About Us

This website, www.caketop.ie, is owned and operated by Edible Cake Toppers Irelnd, trading as CakeTop.ie, registered in Ireland (Company No. 580846).
Our contact email is sales@caketop.ie.

By accessing or purchasing from this website, you agree to these Terms & Conditions. If you do not agree, please do not use this website.

2. Products and Orders

All products are edible printed toppers and other related items made to customer order. Each topper is printed individually and may vary slightly in colour or layout from online previews due to printer settings, edible ink variations, and monitor display differences.

As these are custom-made items, once an order has been processed, it cannot be cancelled or refunded except in the limited circumstances set out below.

3. Order Processing & Dispatch

  • Orders approved before 2 pm (Irish time) are usually dispatched the same working day.

  • Orders after 2 pm, weekends, or public holidays are dispatched the next working day.

  • Custom designs requiring approval are dispatched once approval is received.

  • Orders placed after 2 pm on Friday are dispatched on Monday (or the next working day after a public holiday).

All toppers are sent in rigid “Do Not Bend” packaging via An Post or a comparable postal service.
We recommend ordering at least two weeks before your event.

4. Delivery
Ireland

  • Standard Post (Untracked): Usually next-day delivery, but please allow 1–3 working days.

UK & Europe

  • Standard Post: Usually 5–7 business days, but may take longer.

We ship throughout Ireland, UK and certain European Countries only. We do not ship worldwide.
 
Orders placed before 2pm are posted the same day. Custom designs needing approval: Approved before 2pm – posted same day. Approved after 2pm – posted next working day.
 
Orders placed after 2pm on Friday are sent Monday (or Tuesday if Monday is a Bank Holiday).
 
Best to order 2 weeks before your event for vibrant colours and on-time delivery.
 
Free Post (untracked): usually next day, allow 1–3 working days in Ireland.
 
Any delivery times provided are strictly estimates and do not constitute a guarantee of delivery by a specific date. Short notice orders, giving less than 5 business days, is a risk on your part — no refunds if delayed in transit
 
All delivery times are estimates only. We are not liable for delays caused by postal services, customs, weather, strikes, or other factors beyond our control.
 

Customers are responsible for ensuring the correct delivery address is entered.

If a parcel is returned due to an incorrect or incomplete address, refusal, or non-collection, a new order will be required.

5. Returns, Refunds & Replacements

Due to the perishable and personalised nature of our products, returns are not accepted and orders cannot be cancelled once printed or dispatched.

Refunds or replacements are offered only if:

  • The product arrives damaged, or

  • There is an error in wording or design caused by us.

To request a replacement or refund, please email sales@caketop.ie within 7 days of receipt with a photo clearly showing the issue.

We do not issue refunds for:

  • Postal or customs delays,

  • Incorrect delivery information provided by the customer, or

  • Failure to collect the package.

If there is insufficient time for a replacement to reach you, a refund may be issued at our discretion.

6. Product Care & Quality

Edible icing sheets typically last up to 6 months when stored flat in a cool, dry place (out of direct sunlight).
Humidity may make toppers harder to remove from backing sheets; this is not considered a defect.
Colour shades (especially reds, pinks, and purples) may vary slightly from what appears on screen.

Important Product Information:
Edible icing sheets are a thin edible film used for decorative cake toppers. They are fully edible and fit for purpose but naturally have a paper-like texture with mild flavouring. They are not designed to melt in the mouth or taste like frosting or fondant. Thickness, flexibility, and mouthfeel vary by manufacturer and do not constitute a defect. Personal taste preference is subjective and not grounds for refund.

Icing sheets may become more fragile if exposed to cold temperatures. For best results, handle gently and apply to room-temperature buttercream or frosting after removing the plastic backing.

7. Copyright & Image Use

Customers are responsible for ensuring they have the right to use any image, logo, or text submitted for printing.
By uploading content, you confirm that you own or have permission to use it.
CakeTop.ie will not be liable for copyright infringement arising from customer-supplied designs.

8. Limitation of Liability

To the fullest extent permitted by law:

  • CakeTop.ie shall not be liable for any indirect, incidental, or consequential loss arising from the use of this website or its products.

  • Our total liability is limited to the amount paid for the product in question.

  • Nothing in these terms limits liability for death, personal injury, or fraud caused by our negligence.

9. Force Majeure

We are not responsible for delays or failure to perform due to events outside our reasonable control, including but not limited to weather, strikes, transport issues, pandemics, or customs delays.

10. Privacy & Cookies

Your privacy is important to us. Our Privacy Policy and Cookie Policy (available on our website) explain how we handle your data in compliance with the General Data Protection Regulation (GDPR).
By using our site, you consent to the use of cookies as described there.

11. Governing Law

These Terms & Conditions are governed by the laws of Ireland, and any disputes shall be subject to the exclusive jurisdiction of the Irish courts.

12. Updates to These Terms

We may update these Terms & Conditions from time to time.
The version displayed on this page is the most current, and continued use of the site indicates acceptance of any updated terms.

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